Sheraton Hanoi Hotel | Hanoi ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam

“The hotel's location was fantastic, surrounded by vibrant bars and restaurants!”view full review

Sheraton Hanoi Hotel, a 5-star property rated 8.3/10 on Booking.com, offers panoramic views of West Lake and a luxurious stay in the Tay Ho district. This hotel features diverse dining options, a sleek fitness center, and a relaxing spa. It has a total of 299 rooms, including 16 suites, designed for an upscale experience.

Rooms & Amenities

Rooms at Sheraton Hanoi Hotel are well-appointed, featuring the Sheraton Signature Sleep Experience and a separate shower room and bathroom. Each of the 299 spacious accommodations, including 16 suites, provides panoramic views across West Lake.

Dining Options

Dining options include Oven D'or Restaurant, offering an intriguing blend of international and local cuisine, and Hemispheres Steak & Seafood Grill, known for premium seafood and grilled meats. The Lobby Lounge serves light meals and cocktails, making it an ideal spot for relaxation.

Leisure & Spa

Sheraton Hanoi Hotel features a 24-hour fitness center equipped with gym equipment, along with an outdoor pool providing serene views. Guests can indulge in spa treatments at the Oasis Relax Center, which offers a variety of body and beauty services.

Business & Services

This upscale hotel provides professional business services, including a dedicated events team ready to assist with flexible ballrooms for gatherings. It also offers concierge services to help guests explore nearby attractions such as Hoan Kiem Lake and the Hanoi Opera House, located within a short drive.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Ambassador Suite Club level 1 Bedroom Suite 1 King

Max:

3 persons

1210 sq. feet

Bed options:

1 King-size bed

Heating

Bathtub

room details

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Presidential Suite Club level Suite 1 King

Max:

3 persons

1360 sq. feet

Bed options:

1 King-size bed

Heating

Bathtub

room details

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Sheraton Club Twin Club level Guest room

Max:

3 persons

400 sq. feet

Bed options:

2 Single beds

Heating

Bathtub

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Hanoi 2.2 mi

Airports

Noi Bai International (HAN) 13.6 mi

Cat Bi International (HPH) 73.9 mi

Train

Ha Noi Railway station 2.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Buffet Experience

“My dining experience was truly a highlight during my stay at Sheraton Hanoi. I had the buffet lunch, and it was really good! There was an very nice selection including fresh seafood, sushi, and traditional Vietnamese dishes, as well as a good chocolate fountain. Everything was cooked to perfection, and the variety ensured there was something for everyone. I highly recommend treating yourself to this dining experience!” view full review

Relaxing Poolside Escape

“During my stay, I took the opportunity to unwind at the outdoor pool with a serene atmosphere to relax away from the hustle and bustle of the city. The pool was well-maintained, and I enjoyed spending my afternoons soaking up the sun and enjoying the no noise around. It was the perfect spot to rejuvenate after a long day of exploring.” view full review

Spacious Accommodations

“The rooms at Sheraton Hanoi are impressively spacious, a major plus for me. I appreciated that I could easily open my two luggage bags and still have room to move around comfortably. The cleanliness and the beautiful view from my room added to the overall experience, making it a wonderful place to return after days out.” view full review

Comfortable and Cozy

“I found the bedroom to be quite cozy and comfortable. The bedding was soft, and the room temperature was perfect. It was a relief to have a place where I could truly unwind and relax. The peaceful ambiance made it easy to get a good night's sleep, and the spacious layout made it feel like a home away from home.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Tennis court
Billiard tables
Yoga class
Sports trainer

Guest Parking

Electric kettle
Dryer

Services

Airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal outdoor pool
Sun terrace
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Facial
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam

Map view

K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Vietnam

City landmarks

Lake

West Lake

4600 ft

Pagoda

Tran Quoc Pagoda

1.1 mi

Monument

Ho Chi Minh Mausoleum

1.6 mi

Landmark

Temple Of Literature

2.2 mi

Museum

Vietnam Military History Museum

2.0 mi

Landmark

Truc Bach Lake

5000 ft

Square

Ba Dinh Square

1.5 mi

Park

Hanoi Botanical Garden

1.3 mi

Pagoda

One Pillar Pagoda

1.6 mi

Church

Cua Bac Church

1.4 mi

Pagoda

Quan Thanh Temple

1.4 mi

Gallery

Work Room Four

3800 ft

Castle

Thang Long Imperial Citadel

1.8 mi

Palace

Presidential Palace

1.4 mi

Landmark

Long Bien Bridge

2.0 mi

Landmark

Presidential Palace Historical Site

1.4 mi

Landmark

Ho Chi Minh's Stilt House

1.5 mi

Landmark

Phu Tay Ho

4400 ft

Landmark

Bach Ma Temple

2.1 mi

Landmark

Ho Tay Water Park

1.3 mi

Landmark

A-Roaming Bodyworker

2600 ft

Landmark

Old City Gate

2.0 mi

Museum

Ho Chi Minh Museum

1.6 mi

Monument

Flag Tower of Hanoi

1.9 mi

Landmark

Pho Linh Temple

3500 ft

Landmark

Hanoi Night Market

2.2 mi

Museum

Vietnam Fine Arts Museum

2.0 mi

Landmark

Huu Tiep Lake and the Downed B-52

1.4 mi

Landmark

Hanoi Old Citadel

1.4 mi

Nearby

Gallery

Hanoi Design Center

1300 ft

Restaurants

Oven d'Or Restaurant

100 ft

11 Xuan Dieu K5 Nghi Tam

Salt n' Lime

500 ft

33 Alley 12 Dang Thai Mai Tay Ho District

Hemispheres Steak & Seafood Grill

800 ft

Sheraton Hanoi Hotel K5 Nghi Tam

Bar Deja Vu

800 ft

K5 Nghi Tam

Batavia Restaurant & Cafe

900 ft

116 Ngoc Ha Street Ngoc Ha Ward

Maison de Tet Decor

1000 ft

Villa 156 Tu Hoa Nghi Tam Village West Lake

Milan Restaurant

400 ft

5 Tu Hoa street

Cafe du Lac

500 ft

5 Tu Hoa street Tay Ho distrcit

Dieu's Cuisine

600 ft

98 Tu Hoa Quang An

Saigon Restaurant

1400 ft

05 Tu Hoa Tay Ho district

Vine Restaurant & Wine Bar

900 ft

1A Xuan Dieu Tay Ho

Kobala Bar Events Rooftop

800 ft

Reviews and Ratings

Reviews from guests about their experience.

4.5/5 based on 2165 reviews

#96 of 1,318 hotels in Hanoi based on Tripadvisor

Henry

United States, March 2025

7.4/10

I had a wonderful stay at Sheraton Hanoi Hotel. The location by West Lake was perfect, offering a peaceful retreat from the bustling city. While the hotel showed some signs of age, the really good service and spacious rooms made up for it. However, I did experience some issues with restaurant staff during my stay, which detracted a bit from the overall experience.

Rooms

10.0

My room was large and well-maintained, with beautiful views of West Lake. The deluxe suite was incredibly spacious, easily one of the largest I've stayed in.

Service

9.0

The staff was friendly and genuinely aimed to make my stay enjoyable. Special shoutouts to Eng and Anh in the Club lounge, who truly stood out with their really good service.

Location

9.0

The hotel's location by West Lake was ideal for me, away from the noisy traffic of the Old Quarters, yet still accessible within a short taxi ride. I enjoyed taking walks along the lake.

Dining

7.0

Dining at the hotel was varied and enjoyable, especially in the Club lounge with its menu changes each evening. However, I had a disappointing encounter with staff during a buffet dinner, which left a bad impression.

Facilities

9.0

The facilities were excellent, featuring a large gym and a lovely swimming pool. The maintenance of the public spaces was also impressive.

Liz

United States, December 2024

7.2/10

My stay at the Sheraton Hanoi Hotel was lovely overall, with friendly staff and a cozy atmosphere that made me feel welcome. The beautiful views of West Lake from my room were definitely a highlight. However, the location, while peaceful, is slightly far from the Old Quarter, which may require travel time to reach the main tourist spots. 🌟

Rooms

9.0

My room was clean, comfortable, and offered an amazing view of the city and the lake. It had all the amenities I expected from a Sheraton, although the hotel is a bit old-fashioned.

Service

10.0

The service was really good throughout my stay. The staff was incredibly friendly and attentive, remembering my preferences and even giving me helpful recommendations for local dining. Their warm hospitality truly enhanced my experience. 😊

Location

8.0

The hotel is right by West Lake, offering a peaceful setting. While it's only about 10 minutes from the Old Quarter by car, the area was a bit quieter than I anticipated, which was nice yet slightly inconvenient for accessing tourist sights.

Dining

9.0

The dining options were good, with a vast variety to choose from. Each meal felt like a new culinary adventure, especially with fresh local dishes and good buffets, although I would appreciate more vegetarian options.

Facilities

9.0

The hotel's amenities were well-maintained, and I enjoyed the club lounge where I could relax and grab a snack or drink. They offered a range of services that made my stay more convenient.

Walter

United States, November 2024

6.2/10

I had a fantastic experience at Sheraton Hanoi Hotel. The view from my room was stunning, especially during sunset, and the staff went out of their way to ensure I was comfortable. The only downside was the narrow roads if the main entrance was closed, making access a bit tricky. Overall, it was a peaceful retreat away from the busy center, yet still close enough to explore the city easily.

Rooms

10.0

My room was cozy and well-appointed, equipped with modern amenities like USB ports and good Wi-Fi. It was spacious and neat, even if it showed a bit of age.

Service

10.0

The staff were incredibly friendly and attentive, making me feel welcomed right from check-in. They truly made my stay special.

Location

10.0

While it was a bit far from the city's hustle, the peaceful setting near West Lake was a major advantage, allowing for relaxing walks by the water.

Dining

10.0

The dining options were excellent, with a great buffet breakfast and tasty snacks in the lounge. I especially loved the Pho and the happy hour offerings at Deja Vu.

Facilities

10.0

The hotel offered convenient facilities including room service and airport shuttle, which made my stay even more comfortable.

Kurt

United States, October 2024

5.4/10

I had an excellent stay at Sheraton Hanoi Hotel! From the moment I arrived, the staff made me feel welcome and attended to my every need. My only minor critique would be the entrance options, as accessing the hotel could be tricky if the lower entrance is closed. Overall, the experience was superb, making me eager to return.

Rooms

10.0

The Sheraton Club Twin room was spacious and well-maintained. I really appreciated the comfort of the beds and the lovely view from the 17th floor.

Service

10.0

The service was incredibly kind and accommodating. Mr. Dat at the Lounge check-in helped me navigate the city and suggested great vegetarian dining options.

Location

8.0

The hotel is in a quiet neighborhood near West Lake. It's a bit of a trek to the main tourist spots, but I enjoyed the peaceful surroundings.

Dining

9.0

Dining was great, with a wonderful buffet featuring a variety of local and international foods. The Club Lounge was a special treat with wine and snacks each night.

Facilities

9.0

The facilities were impressive, offering room service, airport shuttle, and more. I felt well catered to during my stay.

John

United States, October 2024

5.6/10

I had a fabulous experience at the Sheraton Hanoi Hotel! The staff was incredibly friendly and welcoming, which made my stay really enjoyable. I appreciated the high quality of the food at the restaurant, especially the diverse breakfast options. However, I did find the standard rooms to be a bit small, especially for families. Overall, it was a great stay! 😊

Rooms

9.0

I stayed in the Sheraton Club Twin room, which was very comfortable and clean, offering nice views of the city from the 18th floor. However, I did notice the standard rooms can feel a bit cramped for families.

Service

10.0

The service was really good! The staff greeted me with warmth and efficiency, making everything from check-in to dining a seamless experience. Their ability to speak good English was a big plus.

Location

9.0

The hotel's location by West Lake was perfect for me, offering a peaceful escape from the bustling Old Quarter. It's an easy taxi ride to the city center and there are plenty of great restaurants within walking distance.

Dining

10.0

Dining at the hotel was a highlight! The breakfast had a fantastic spread that catered to various tastes and cuisines. I particularly loved the Banh Mi sandwiches, which were delicious!

Facilities

10.0

The hotel had excellent facilities including a pool and comprehensive room service. Everything was well-maintained and the staff were always available to help with any requests.