What time is check-in and check-out at Sheraton Hanoi Hotel?
Check-in is at 15:00 and check-out is at 12:00.
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Sheraton Hanoi Hotel, Hanoi
109US$
Book here and pay
10% less
than on Booking.com!
Key details
About the Hotel
K5 Nghi Tam, 11 Xuan Dieu Road,
Hanoi,
Vietnam,
Ha Noi Municipality
- Near West Lake
Perfect
8.9
9.7
4.6
4.4
Loved by guests
"The room was spacious, with a separate living room and bedroom, extra beds and running space for my toddler and crawling baby."
"The executive lounge itself is on the 17th floor with spectacular views and the food and drinks in the evening are of very high quality."
"The lunch buffet is amazing don't bother with breakfast."
Sheraton Hanoi Hotel, a 5-star hotel with a rating of 8.5/10 on Booking.com, features spacious accommodations with panoramic views of West Lake and Red River. The hotel offers diverse dining options and a health center with a pool, sauna, and spa services.
Rooms & Amenities
Sheraton Hanoi Hotel boasts 299 spacious rooms, including 16 suites, featuring panoramic views of West Lake and the
Dining Options
Dining options include four restaurants with a variety of cuisines, such as the
Leisure & Business
The health and fitness center features a 24-hour gym, outdoor pool with serene views, sauna, and spa services. For business needs, the hotel provides flexible meeting spaces and a
Location & Transportation
Located in Tay Ho, the Sheraton Hanoi Hotel is a
“Close to West Lake, this property places you within reach of both cultural sites and surprising local finds. I appreciate the blend of Hanoi's energy with a touch of luxury here. It stands out for its dining and wellness facilities, offering a restful counterpoint to the city's bustle.”
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Ambassador Suite Club level 1 Bedroom Suite 1 King
2 persons
112 m²
1 King-size bed
Heating
Bathtub
room details
Presidential Suite Club level Suite 1 King
2 persons
126 m²
1 King-size bed
Heating
Bathtub
room details
Sheraton Club Twin Club level Guest room
2 persons
37 m²
2 Single beds
Heating
Bathtub
room details
Sheraton Club King Club level Guest room 1 King
2 persons
37 m²
1 King-size bed
Heating
Bathtub
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Tennis court
- Billiard tables
- Yoga class
- Sports trainer
Guest Parking
- Electric kettle
- Dryer
Services
- Airport shuttle
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Seasonal outdoor pool
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Jacuzzi
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Wi-Fi in rooms
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Sheraton Hanoi Hotel presents a delightful culinary landscape where international flavors blend seamlessly with local touches. Guests can indulge in diverse dining experiences from a vibrant buffet to fine steak and seafood, all complemented by scenic views and inviting atmospheres.
Oven D'or
International buffet
Ambiance
Bright and airy setting perfect for casual gatherings.
Key Offerings
Savor an intriguing blend of international dishes alongside local flavors. A buffet feast features an array of culinary delights, ensuring every meal is a culinary adventure.
Reservation
Not needed
06:00 - 22:00 daily
Hemispheres Steak & Seafood Grill Restaurant
Steakhouse and seafood grill
Ambiance
Elegant dining with a sophisticated atmosphere perfect for special occasions.
Key Offerings
Feast on premium steaks and fresh seafood selections, complemented by a rich selection of grilled items and tantalizing sushi and sashimi. Ideal for a luxurious dinner experience.
Reservation
Recommended
18:00 - 22:30 daily
Lobby Lounge
Light meals and refreshments
Ambiance
Cozy and inviting space for relaxation and casual meetings.
Key Offerings
Enjoy an array of light meals, aromatic coffee, and delightful afternoon teas throughout the day, perfect for unwinding with friends or colleagues.
Reservation
Not needed
Hours vary
Bar Déjà Vu
Snacks and drinks
Ambiance
Lively atmosphere making it a great spot for evening relaxation.
Key Offerings
Stop by to enjoy tasty evening snacks and a selection of alcoholic beverages in a vibrant setting, ideal for conversation and casual gatherings with friends.
Reservation
Not needed
Hours vary
Location
K5 Nghi Tam, 11 Xuan Dieu Road,
Hanoi,
Vietnam,
Ha Noi Municipality
Map view
K5 Nghi Tam, 11 Xuan Dieu Road,
Hanoi,
Vietnam,
Ha Noi Municipality
City landmarks
Lake
West Lake
1.4
km
Pagoda
Tran Quoc Pagoda
1.8
km
Monument
Ho Chi Minh Mausoleum
2.6
km
Landmark
Temple Of Literature
3.5
km
Museum
Vietnam Military History Museum
3.2
km
Landmark
Truc Bach Lake
1.5
km
Park
Hanoi Botanical Garden
2.1
km
Pagoda
One Pillar Pagoda
2.7
km
Church
Cua Bac Church
2.2
km
Pagoda
Quan Thanh Temple
2.3
km
Gallery
Work Room Four
1.1
km
Castle
Thang Long Imperial Citadel
3.0
km
Palace
Presidential Palace
2.3
km
Square
Ba Dinh Square
2.5
km
Landmark
Long Bien Bridge
3.2
km
Landmark
Presidential Palace Historical Site
2.3
km
Landmark
Ho Chi Minh's Stilt House
2.4
km
Landmark
Phu Tay Ho
1.3
km
Landmark
Bach Ma Temple
3.3
km
Landmark
Ho Tay Water Park
2.1
km
Landmark
A-Roaming Bodyworker
760 m
Landmark
Old City Gate
3.3
km
Museum
Ho Chi Minh Museum
2.7
km
Monument
Flag Tower of Hanoi
3.1
km
Landmark
Pho Linh Temple
1.0
km
Museum
Vietnam Fine Arts Museum
3.3
km
Landmark
Huu Tiep Lake and the Downed B-52
2.3
km
Landmark
Hanoi Old Citadel
2.3
km
Landmark
Bãi Dá Vuòn Hoa Song Hòng
2.1
km
Nearby
Gallery
Hanoi Design Center
380 m
Restaurants
Oven d'Or Restaurant
10 m
11 Xuan Dieu K5 Nghi Tam
Salt n' Lime
140 m
33 Alley 12 Dang Thai Mai Tay Ho District
Hemispheres Steak & Seafood Grill
240 m
Sheraton Hanoi Hotel K5 Nghi Tam
Bar Deja Vu
230 m
K5 Nghi Tam
Maison de Tet Decor
280 m
Villa 156 Tu Hoa Nghi Tam Village West Lake
Batavia Restaurant & Cafe
260 m
116 Ngoc Ha Street Ngoc Ha Ward
Dieu's Cuisine
170 m
98 Tu Hoa Quang An
Cafe du Lac
130 m
5 Tu Hoa street Tay Ho distrcit
Vine Restaurant & Wine Bar
270 m
1A Xuan Dieu Tay Ho
Kobala Bar Events Rooftop
240 m
13
Dalcheeni
460 m
100 Xuan Dieu Tu Lien
Explore Hanoi
Local Experiences Near Sheraton Hanoi Hotel
Tran Quoc Pagoda
20 minutes' walk
A historic Buddhist temple on the banks of West Lake, featuring beautiful architecture and serene views.
Vietnam Military History Museum
35 minutes' walk
Exhibits showcasing Vietnam's military history with aircraft and tanks, offering insight into the country's past.
Ho Chi Minh Mausoleum
30 minutes' walk
The final resting place of Vietnam's leader, featuring impressive architecture and surrounding gardens.
Temple Of Literature
40 minutes' walk
An ancient Confucian temple and Vietnam's first university, celebrated for its tranquil gardens and historical significance.
Oven d'Or Restaurant
1 minutes' walk
An elegant restaurant offering a mix of Vietnamese and international dishes, perfect for a refined dining experience.
Salt n' Lime
2 minutes' walk
Casual Mexican dining with vibrant decor, known for its tacos and margaritas; vegan options available.
Hemispheres Steak & Seafood Grill
3 minutes' walk
Upscale grill serving premium steaks and fresh seafood, with views of the lake; reservations recommended.
Bar Deja Vu
3 minutes' walk
A lively bar with a relaxed vibe, known for themed nights and live music, great for unwinding after a day.
Work Room Four
15 minutes' walk
A creative space offering various cultural events and workshops; check their schedule for performances.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Henry
United States,
March
2025
7.4/10
I had a wonderful stay at Sheraton Hanoi Hotel. The location by West Lake was perfect, offering a peaceful retreat from the bustling city. While the hotel showed some signs of age, the really good service and spacious rooms made up for it. However, I did experience some issues with restaurant staff during my stay, which detracted a bit from the overall experience.
Rooms
10.0
My room was large and well-maintained, with beautiful views of West Lake. The deluxe suite was incredibly spacious, easily one of the largest I've stayed in.
Service
9.0
The staff was friendly and genuinely aimed to make my stay enjoyable. Special shoutouts to Eng and Anh in the Club lounge, who truly stood out with their really good service.
Location
9.0
The hotel's location by West Lake was ideal for me, away from the noisy traffic of the Old Quarters, yet still accessible within a short taxi ride. I enjoyed taking walks along the lake.
Dining
7.0
Dining at the hotel was varied and enjoyable, especially in the Club lounge with its menu changes each evening. However, I had a disappointing encounter with staff during a buffet dinner, which left a bad impression.
Facilities
9.0
The facilities were excellent, featuring a large gym and a lovely swimming pool. The maintenance of the public spaces was also impressive.
Liz
United States,
December
2024
7.2/10
My stay at the Sheraton Hanoi Hotel was lovely overall, with friendly staff and a cozy atmosphere that made me feel welcome. The beautiful views of West Lake from my room were definitely a highlight. However, the location, while peaceful, is slightly far from the Old Quarter, which may require travel time to reach the main tourist spots. 🌟
Rooms
9.0
My room was clean, comfortable, and offered an amazing view of the city and the lake. It had all the amenities I expected from a Sheraton, although the hotel is a bit old-fashioned.
Service
10.0
The service was really good throughout my stay. The staff was incredibly friendly and attentive, remembering my preferences and even giving me helpful recommendations for local dining. Their warm hospitality truly enhanced my experience. 😊
Location
8.0
The hotel is right by West Lake, offering a peaceful setting. While it's only about 10 minutes from the Old Quarter by car, the area was a bit quieter than I anticipated, which was nice yet slightly inconvenient for accessing tourist sights.
Dining
9.0
The dining options were good, with a vast variety to choose from. Each meal felt like a new culinary adventure, especially with fresh local dishes and good buffets, although I would appreciate more vegetarian options.
Facilities
9.0
The hotel's amenities were well-maintained, and I enjoyed the club lounge where I could relax and grab a snack or drink. They offered a range of services that made my stay more convenient.
Walter
United States,
November
2024
6.2/10
I had a fantastic experience at Sheraton Hanoi Hotel. The view from my room was stunning, especially during sunset, and the staff went out of their way to ensure I was comfortable. The only downside was the narrow roads if the main entrance was closed, making access a bit tricky. Overall, it was a peaceful retreat away from the busy center, yet still close enough to explore the city easily.
Rooms
10.0
My room was cozy and well-appointed, equipped with modern amenities like USB ports and good Wi-Fi. It was spacious and neat, even if it showed a bit of age.
Service
10.0
The staff were incredibly friendly and attentive, making me feel welcomed right from check-in. They truly made my stay special.
Location
10.0
While it was a bit far from the city's hustle, the peaceful setting near West Lake was a major advantage, allowing for relaxing walks by the water.
Dining
10.0
The dining options were excellent, with a great buffet breakfast and tasty snacks in the lounge. I especially loved the Pho and the happy hour offerings at Deja Vu.
Facilities
10.0
The hotel offered convenient facilities including room service and airport shuttle, which made my stay even more comfortable.
Kurt
United States,
October
2024
5.4/10
I had an excellent stay at Sheraton Hanoi Hotel! From the moment I arrived, the staff made me feel welcome and attended to my every need. My only minor critique would be the entrance options, as accessing the hotel could be tricky if the lower entrance is closed. Overall, the experience was superb, making me eager to return.
Rooms
10.0
The Sheraton Club Twin room was spacious and well-maintained. I really appreciated the comfort of the beds and the lovely view from the 17th floor.
Service
10.0
The service was incredibly kind and accommodating. Mr. Dat at the Lounge check-in helped me navigate the city and suggested great vegetarian dining options.
Location
8.0
The hotel is in a quiet neighborhood near West Lake. It's a bit of a trek to the main tourist spots, but I enjoyed the peaceful surroundings.
Dining
9.0
Dining was great, with a wonderful buffet featuring a variety of local and international foods. The Club Lounge was a special treat with wine and snacks each night.
Facilities
9.0
The facilities were impressive, offering room service, airport shuttle, and more. I felt well catered to during my stay.
John
United States,
October
2024
5.6/10
I had a fabulous experience at the Sheraton Hanoi Hotel! The staff was incredibly friendly and welcoming, which made my stay really enjoyable. I appreciated the high quality of the food at the restaurant, especially the diverse breakfast options. However, I did find the standard rooms to be a bit small, especially for families. Overall, it was a great stay! 😊
Rooms
9.0
I stayed in the Sheraton Club Twin room, which was very comfortable and clean, offering nice views of the city from the 18th floor. However, I did notice the standard rooms can feel a bit cramped for families.
Service
10.0
The service was really good! The staff greeted me with warmth and efficiency, making everything from check-in to dining a seamless experience. Their ability to speak good English was a big plus.
Location
9.0
The hotel's location by West Lake was perfect for me, offering a peaceful escape from the bustling Old Quarter. It's an easy taxi ride to the city center and there are plenty of great restaurants within walking distance.
Dining
10.0
Dining at the hotel was a highlight! The breakfast had a fantastic spread that catered to various tastes and cuisines. I particularly loved the Banh Mi sandwiches, which were delicious!
Facilities
10.0
The hotel had excellent facilities including a pool and comprehensive room service. Everything was well-maintained and the staff were always available to help with any requests.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
A full breakfast is served at the price of VND 559,075 per person per day.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Dutch, Japanese, Chinese, Korean, Vietnamese
Year renovated:
2011
Number of floors:
18
Number of rooms:
299
FAQs
About Sheraton Hanoi Hotel
How far is Sheraton Hanoi Hotel from Noi Bai International Airport?
The hotel is approximately 25 km from Noi Bai International Airport, taking around 25 minutes to drive without traffic.
What are the nearby attractions to Sheraton Hanoi Hotel?
Nearby attractions include Hoan Kiem Lake (5 km), Hanoi Opera House (5 km), and the Water Puppet Theatre (6 km).
Does Sheraton Hanoi Hotel offer parking facilities?
Free private parking is available on-site without the need for a reservation.
What dining options are available at Sheraton Hanoi Hotel?
The hotel features several dining options including Oven D'or, offering an international buffet, and Hemispheres, specializing in steak and seafood.
What amenities are available in the rooms at Sheraton Hanoi Hotel?
Rooms include air conditioning, a flat-screen TV with cable channels, a personal safety box, complimentary Wi-Fi, and a tea/coffee maker.
Is there a bar at Sheraton Hanoi Hotel?
Yes, the hotel has a bar called Bar Déjà Vu that offers snacks and drinks in a lively atmosphere.
Does Sheraton Hanoi Hotel offer airport shuttle services?
The hotel provides a free airport shuttle service, while airport pick-up and drop-off services are available for a fee.
Which languages are spoken by the staff at Sheraton Hanoi Hotel?
The staff speaks multiple languages, including English and Vietnamese.
Are there child care services at Sheraton Hanoi Hotel?
The hotel offers babysitting services and child care for guests with children.
How close is Sheraton Hanoi Hotel to the city center?
The hotel is within a 10-minute drive to downtown Hanoi.
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