Sheraton Hanoi Hotel | Hanoi ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

11 Xuan Dieu K5 Nghi Tam, Tay Ho, Hanoi, Vietnam

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Ambassador One-Bedroom Club Level King Suite

Max:

3 persons

1210 sq. feet

Bed options:

1 King Size Bed

Heating

Bathtub

room details

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Presidential Club Level King Suite

Max:

3 persons

1360 sq. feet

Bed options:

1 King Size Bed

Heating

Bathtub

room details

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Sheraton Club Club Level Twin Room

Max:

3 persons

400 sq. feet

Bed options:

2 Single beds

Heating

Bathtub

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Hanoi 2.2 mi

Airports

Noi Bai International (HAN) 13.6 mi

Cat Bi International (HPH) 73.9 mi

Train

Ha Noi Railway station 2.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Free parking

Baggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Tennis court
Pool tables
Yoga class
Sports trainer

Guest Parking

Electric kettle
Dryer

Services

Airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal outdoor pool
Sun terrace
Garden area
Spa & wellness center
Sauna
Jacuzzi
Facial
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

11 Xuan Dieu K5 Nghi Tam, Tay Ho, Hanoi, Vietnam

Map view

11 Xuan Dieu K5 Nghi Tam, Tay Ho, Hanoi, Vietnam

City landmarks

Lake

West Lake

4600 ft

Pagoda

Tran Quoc Pagoda

1.1 mi

Monuments and Landmarks

Ho Chi Minh Mausoleum

1.6 mi

Quoc Tu Giam Street Dong Da District

Temple Of Literature

2.2 mi

Museums

Vietnam Military History Museum

2.0 mi

Quan Thanh Street

Truc Bach Lake

5000 ft

Square

Ba Dinh Square

1.5 mi

Parks

Hanoi Botanical Garden

1.3 mi

Pagoda

One Pillar Pagoda

1.6 mi

Church

Cua Bac Church

1.4 mi

Pagoda

Quan Thanh Temple

1.4 mi

Gallery

Work Room Four

3800 ft

Castle

Thang Long Imperial Citadel

1.8 mi

Palace

Presidential Palace

1.4 mi

Tran Nhat Duat Street

Long Bien Bridge

2.0 mi

1 Bach Thao Ba Dinh

Presidential Palace Historical Site

1.4 mi

So 1 Ngo Bach Thao

Ho Chi Minh's Stilt House

1.5 mi

Xom Chua Street Quang An

Phu Tay Ho

4400 ft

cnr P Hang Buom & P Hang Giay

Bach Ma Temple

2.1 mi

Tay Ho District

Ho Tay Water Park

1.3 mi

Lane 9

A-Roaming Bodyworker

2600 ft

56 Hang Chieu Dong Xuan

Hanoi Old City Gate

2.0 mi

Museums

Ho Chi Minh Museum

1.6 mi

Monuments and Landmarks

Hanoi Flag Tower

1.9 mi

Quang An

Pho Linh Temple

3500 ft

Hang Duong

Hanoi Night Market

2.2 mi

Museums

Vietnam Fine Arts Museum

2.0 mi

55 Hoang Hoa Tham Ngoc Ho

Huu Tiep Lake and the Downed B-52

1.4 mi

Phan Dinh Phung Street

Hanoi Old Citadel

1.4 mi

Nearby

Gallery

Hanoi Design Center

1300 ft

Restaurants

Oven d'Or Restaurant

100 ft

11 Xuan Dieu K5 Nghi Tam

Salt n' Lime

500 ft

33 Alley 12 Dang Thai Mai Tay Ho District

Hemispheres Steak & Seafood Grill

800 ft

Sheraton Hanoi Hotel K5 Nghi Tam

Bar Deja Vu

800 ft

K5 Nghi Tam

Batavia Restaurant & Cafe

900 ft

116 Ngoc Ha Street Ngoc Ha Ward

Maison de Tet Decor

1000 ft

Villa 156 Tu Hoa Nghi Tam Village West Lake

Milan Restaurant

400 ft

5 Tu Hoa street

Cafe du Lac

500 ft

5 Tu Hoa street Tay Ho distrcit

Dieu's Cuisine

600 ft

98 Tu Hoa Quang An

Saigon Restaurant

1400 ft

05 Tu Hoa Tay Ho district

Vine Restaurant & Wine Bar

900 ft

1A Xuan Dieu Tay Ho

Kobala Bar Events Rooftop

800 ft

Reviews and Ratings

Reviews from guests about their experience.

86%

loved their spa retreat and can’t wait to return.

8.6/10

Great

Rooms

9.6

Location

8.8

Service

9.8

Dining

9.0

4.5/5 based on 2165 reviews

#96 of 1,318 hotels in Hanoi based on Tripadvisor

Henry

United States of America, March 2025

7.4/10

I had a wonderful stay at Sheraton Hanoi Hotel. The location by West Lake was perfect, offering a peaceful retreat from the bustling city. While the hotel showed some signs of age, the really good service and spacious rooms made up for it. However, I did experience some issues with restaurant staff during my stay, which detracted a bit from the overall experience.

Rooms

10.0

My room was large and well-maintained, with beautiful views of West Lake. The deluxe suite was incredibly spacious, easily one of the largest I've stayed in.

Service

9.0

The staff was friendly and genuinely aimed to make my stay enjoyable. Special shoutouts to Eng and Anh in the Club lounge, who truly stood out with their really good service.

Location

9.0

The hotel's location by West Lake was ideal for me, away from the noisy traffic of the Old Quarters, yet still accessible within a short taxi ride. I enjoyed taking walks along the lake.

Dining

7.0

Dining at the hotel was varied and enjoyable, especially in the Club lounge with its menu changes each evening. However, I had a disappointing encounter with staff during a buffet dinner, which left a bad impression.

Facilities

9.0

The facilities were excellent, featuring a large gym and a lovely swimming pool. The maintenance of the public spaces was also impressive.

Liz

United States of America, December 2024

7.2/10

My stay at the Sheraton Hanoi Hotel was lovely overall, with friendly staff and a cozy atmosphere that made me feel welcome. The beautiful views of West Lake from my room were definitely a highlight. However, the location, while peaceful, is slightly far from the Old Quarter, which may require travel time to reach the main tourist spots. 🌟

Rooms

9.0

My room was clean, comfortable, and offered an amazing view of the city and the lake. It had all the amenities I expected from a Sheraton, although the hotel is a bit old-fashioned.

Service

10.0

The service was really good throughout my stay. The staff was incredibly friendly and attentive, remembering my preferences and even giving me helpful recommendations for local dining. Their warm hospitality truly enhanced my experience. 😊

Location

8.0

The hotel is right by West Lake, offering a peaceful setting. While it's only about 10 minutes from the Old Quarter by car, the area was a bit quieter than I anticipated, which was nice yet slightly inconvenient for accessing tourist sights.

Dining

9.0

The dining options were good, with a vast variety to choose from. Each meal felt like a new culinary adventure, especially with fresh local dishes and good buffets, although I would appreciate more vegetarian options.

Facilities

9.0

The hotel's amenities were well-maintained, and I enjoyed the club lounge where I could relax and grab a snack or drink. They offered a range of services that made my stay more convenient.

Walter

United States of America, November 2024

6.2/10

I had a fantastic experience at Sheraton Hanoi Hotel. The view from my room was stunning, especially during sunset, and the staff went out of their way to ensure I was comfortable. The only downside was the narrow roads if the main entrance was closed, making access a bit tricky. Overall, it was a peaceful retreat away from the busy center, yet still close enough to explore the city easily.

Rooms

10.0

My room was cozy and well-appointed, equipped with modern amenities like USB ports and good Wi-Fi. It was spacious and neat, even if it showed a bit of age.

Service

10.0

The staff were incredibly friendly and attentive, making me feel welcomed right from check-in. They truly made my stay special.

Location

10.0

While it was a bit far from the city’s hustle, the peaceful setting near West Lake was a major advantage, allowing for relaxing walks by the water.

Dining

10.0

The dining options were excellent, with a great buffet breakfast and tasty snacks in the lounge. I especially loved the Pho and the happy hour offerings at Deja Vu.

Facilities

10.0

The hotel offered convenient facilities including room service and airport shuttle, which made my stay even more comfortable.

Kurt

United States of America, October 2024

5.4/10

I had an excellent stay at Sheraton Hanoi Hotel! From the moment I arrived, the staff made me feel welcome and attended to my every need. My only minor critique would be the entrance options, as accessing the hotel could be tricky if the lower entrance is closed. Overall, the experience was superb, making me eager to return.

Rooms

10.0

The Sheraton Club Twin room was spacious and well-maintained. I really appreciated the comfort of the beds and the lovely view from the 17th floor.

Service

10.0

The service was incredibly kind and accommodating. Mr. Dat at the Lounge check-in helped me navigate the city and suggested great vegetarian dining options.

Location

8.0

The hotel is in a quiet neighborhood near West Lake. It’s a bit of a trek to the main tourist spots, but I enjoyed the peaceful surroundings.

Dining

9.0

Dining was great, with a wonderful buffet featuring a variety of local and international foods. The Club Lounge was a special treat with wine and snacks each night.

Facilities

9.0

The facilities were impressive, offering room service, airport shuttle, and more. I felt well catered to during my stay.

John

United States of America, October 2024

5.6/10

I had a fabulous experience at the Sheraton Hanoi Hotel! The staff was incredibly friendly and welcoming, which made my stay really enjoyable. I appreciated the high quality of the food at the restaurant, especially the diverse breakfast options. However, I did find the standard rooms to be a bit small, especially for families. Overall, it was a great stay! 😊

Rooms

9.0

I stayed in the Sheraton Club Twin room, which was very comfortable and clean, offering nice views of the city from the 18th floor. However, I did notice the standard rooms can feel a bit cramped for families.

Service

10.0

The service was really good! The staff greeted me with warmth and efficiency, making everything from check-in to dining a seamless experience. Their ability to speak good English was a big plus.

Location

9.0

The hotel's location by West Lake was perfect for me, offering a peaceful escape from the bustling Old Quarter. It's an easy taxi ride to the city center and there are plenty of great restaurants within walking distance.

Dining

10.0

Dining at the hotel was a highlight! The breakfast had a fantastic spread that catered to various tastes and cuisines. I particularly loved the Banh Mi sandwiches, which were delicious!

Facilities

10.0

The hotel had excellent facilities including a pool and comprehensive room service. Everything was well-maintained and the staff were always available to help with any requests.